The Patient Accounts department often concludes the EMS claim cycle by overseeing all patient correspondence and ensuring a continuum of care.
Each Patient Accounts Specialist embodies EMERGICON’s Texan Touch®, providing personalized and meticulous service. The team handles all patient communications, including answering questions, managing complaints, and conducting negotiations. They embrace our mission of supporting first responders and dedicating their best to accomplish it.
As the Patient Accounts team works to assist our EMS partners, they offer valuable insights and additional steps providers can take to streamline the reimbursement process. Here are the top four insights from our Patient Accounts reps:
Top 4 Patient Accounts Insights
- Insurance Data: Delays in billing patients may occur due to research for insurance coverage. It streamlines and fastens the process when EMS agencies successfully collect insurance information.
- Charity Care and Discounts: Charity care policies like TASPP are beneficial for EMS providers. Discounts programs can expedite reimbursement because they help patients with large, unexpected bills. The result is often an easier and quicker collection of patient portions.
- Billing Education: Educating EMS personnel on the services that your agency charges prevents misinformation and assists patient billing.
- Patient Interaction: Good customer service is crucial. Our team of sensitivity-trained agents listens and calms patients, facilitating the resolution of many issues. Patient Accounts Specialists work together to gather necessary information and assist each other and patients efficiently.
For more information about EMERGICON’s services, please contact our EMS & Client Hotline: 866-839-3671 | support@emergicon.com.
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Day in the Life of a Team: Accounts Receivable
Top 4 Pre-Billing Process Insights