Reviews & Testimonials

“It is an honor and a privilege to serve those who serve people in their time of need. We consider our clients, the many truly wonderful Fire and EMS providers, to be heroes. Our goal at EMERGICON is to be a hero to first responders by removing the burden of managing provider financial services, so they can focus on what they do best. We are grateful for the opportunity to make a difference for first responders.”

Christoper Turner, MHA
President and CEO of EMERGICON

See What Our Clients Have to Say

We invite you hear about our process, performance, and personal touch. And, if you’re a current client, we always appreciate a review.

Getting Started / The Transition Process

"EMERGICON is very easy to work with.  They are always a phone call away and they make billing easy for us and for our patients."

Diane Powell – District Administrator, Sabine County Hospital District

"Since we started with EMERGICON our revenue has dramatically increased.  We’re able to serve our citizens better with EMERGICON’s help."

Brent Smith – EMS Director, Hopkins County

"When I choose to enter into an agreement with someone I look for things like morals, integrity, and honesty. I can tell you without a doubt, EMERGICON has exceeded my expectations in every one of those categories. I’m very proud to be a partner with them in healthcare."

Tim McIntosh – Former EMS Director, Port Aransas

"EMERGICON gave us a very, very  good overview of where we were, where we could be, and how to get there. We felt very comfortable going with them after that proposal that not only could they take us from where we were to where we wanted to be but they could do it effectively and seamlessly."

Scott Lail – Chief, Cleburne Fire Department

“I am delighted. The EMERGICON team is amazing! I am so happy with the onboarding process and the communication I have received from the team. I feel like I should send the EMERGICON team a gift!” 

Jennifer Allum

Assistant Fire Chief, Mont Belvieu Fire Department

“We have never actually had a company sit down and go through things like this with us.”

Adrian 

EMS

“Quite honestly, I don’t know what this process would be like without this assistance. It’s been incredible already. Looking forward to this relationship”. 

Anna

Fire Department

“Thank you for your patience with me as I navigate this new adventure for us. You’ve been most gracious and helpful.” 

Lorie Lefevers

President, Preston EMS

Increased Reimbursements

"Since we’ve started working with EMERGICON we’ve seen our cash revenue increase by almost 30%.  Every claim is handled by a human being and not just a computer, which gives us much better results."

Paul Smith – EMS Director, Parker County/LifeCare EMS

"Before EMERGICON…no joke… we were three months from shutting our doors on our EMS. To put this in EMS terms, we went from a capillary bleed to an arterial spurt. We were hemorrhaging."

Missi Viola – EMS Coordinator, Mims Volunteer Fire Department

"Since we’ve changed to EMERGICON, we’ve seen a 20% increase in our patient revenue and we’ve also seen an increase in our patient satisfaction surveys. Those have gone from below benchmark at about 82-83% up to over 90%, so one of our highest scores."

Jolind Tays – Controller, San Marcos Hays County EMS

"In this economy, EMERGICON is making a significant increase to our bottom line. They bring stability, credibility and unmatched expertise, providing careful and thorough review of every ambulance claim."

Ricky Reeves

Division Chief, City of Lewisville

"Our hospital-based EMS service selected EMERGICON as a result of an endeavor to outsource our billing to someone who specializes in the intricacies of EMS billing. The personal interaction and commitment exhibited by Emergicon has been the key to realizing this was a good decision. They made a careful study of our previous in-house billing system, analyzed our existing fee schedule to ensure we were within acceptable industry standards, offered guidance on key reporting issues to facilitate improved collections, did all the legwork and guided us through the necessary steps for our Medicare Part B approval. I refer to “EMERGICON” as an entity, but it is more in line with a group of actual people from the CEO down. Every interaction is with an actual person who is very knowledgeable, eager to help, courteous, friendly and very timely in all responses and requests. My job is made easier with this partnership and I truly appreciate each of their team members."

Gene Wright

EMS Manager, Eastland Memorial Hospital EMS

"Cooke County EMS transitioned to EMERGICON in November 2014. We have had previous experiences with other billing providers. It has been our experience that EMERGICON has been doing an outstanding job for Cooke County. We have noticed a significant decrease in appeals, and the appeals we do receive are taken care of immediately. They bill the “right way the first time.” The entire staff that we work with are friendly, professional and all of our questions are answered quickly and accurately. They also have great follow-up skills. We have noticed a steady increase in our collections without the headaches we had with other billing providers."

Chief Kevin Grant

Cooke County EMS

“I wanted to thank everyone for your help preparing for last night’s council meeting.  Thank you for coming down.  The meeting was very much a success.  Your partnership and customer service is greatly appreciated. Have a great week.” 

Brad Goudie

Director of Emergency Services, City of Seabrook

"We fully understand the insurance company process - thanks to Tiffany and Nicole! Again - EMERGICON has surpassed itself in customer service! Been glad every day of the six years we have been with y'all!" 

Kathy Pothier

Office Administrator, Terlingua Fire and EMS

“It's a pleasure working with y’all!” 

Captain Shane Beck

Captain Shane Beck, Trophy Club EMS

“EMERGICON is doing such an excellent job. I rarely have to contact y’all.” 

Assistant Chief Keith Scarbrough

City of Cleburne

“You guys are amazing!” 

Jamil J. Moutran, NREMT

Chief / Administrator of Record, Texas Rescue Patrol, Desert Haven EMS

“You guys are AMAZING!!!! Thank you so much!!!!” 

Alicia Whetsell

EMS Coordinator, City of Jacksonville Fire Department

Unmatched Client Service

"EMERGICON exemplifies exceptional customer service. Not just to me… but to the customer who’s actually got a question about a bill or an invoice or a statement. It’s extremely important to them to be able to talk to someone."

Scott Lail – Chief, Cleburne Fire Department

"EMERGICON has definitely helped us provide a better service to our citizens, both by increasing patient revenue so they can have better equipment, also allowing us to lower tax subsidy, but then increasing our client satisfaction scores knowing that we’re providing good customer service to our citizens from dispatch all the way through billing."

Matt Weinberg – Director of Strategic Operations & Planning, San Marcos Hays County EMS

"Anything I needed they were able to get me in a hurry — they were constantly checking. I heard from them before Harvey saying we’ll be praying for you, things like that. Again, that’s where relationship goes a long way and you get that with EMERGICON."

Tim McIntosh – Former EMS Director, Port Aransas

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