Patient Services & FAQs

“The EMT went above and beyond. He told me that they would not leave me and stayed with me until the nurse was with me and was taking care of me. He was very gentle and kind, went out of his way to make me comfortable.”

Served by Travis County ESD #2

Have an EMERGICON Billing Question?

If you have received a bill from EMERGICON, it’s because we handle billing for the emergency services department that recently helped you or a loved one. 

If you have any questions or concerns please contact us.

Se habla Español.

Common Questions & Answers

BLS stands for Basic Life Support. ALS stands for Advanced Life Support. These terms are applied to your bill based on the assessments made, interventions performed, and tools used to stabilize your condition during your ambulance transport.

EMS fees are based on a variety of factors. While the EMS provider’s governing body – whether it be a City Council, Emergency Services District Board, Commissioners Court, or Board of Directors – has final say on what fees are approved, factors such as regional comparisons, demographics, and the behavior of commercial insurance companies all feed into the establishment of fees for an EMS service.

The primary reason that the balance on your bill does not match what is shown on your Explanation of Benefits (EOB) is because most EMS providers are out-of-network for major insurance carriers. As an out-of-network provider, the insurance company will not cover your bill in the same way that they would for an in-network provider. Please call (972) 602-2060 or 1 (877) 602-2060 to discuss your specific situation. We would be happy to walk you through the differences.

We encrypt all patient emails to protect your medical privacy.

When you receive an encrypted email from EMERGICON (and you may need to check your SPAM folder), click the blue "view encrypted email" button.

If this is the first encrypted email you have received from EMERGICON, you will need to enter your email address to register. Once you have done that, you will receive a welcome email from ProofPoint, the encryption service. If you have already registered, you will be able to log in directly.

Once logged in, click CONFIRM and a web page will open. Click CONTINUE and you will be able to see the email.

To request medical records, please download, complete, and submit our Patient Records Request Form.

  • Fax the request (secure and direct) to 800-608-9457
  • Mail the request to PO Box 180446, Dallas, TX  75218
  • To email a request, we need to create a secure, encrypted email channel to receive your form. Please email with general information that you need to request records, and you will receive a secure email from us to use for the request process. Please do not send the completed request form using this email.
  • Call 972-602-2060 ext. 1611 if you need help. Se habla Español.

If you are an attorney, please submit your request via with the EMS service as the Provider.

Medicare regulations require the beneficiary's own signature, except in certain situations.  For your claim to be submitted to Medicare, we must have your signature or the signature of a representative and the reason why you, as the patient, cannot sign.  If a signature is not obtained as required, you could be responsible for the entire balance.

We accept all major credit/debit cards, checking /savings accounts, as well as HSA and Flex spending accounts as payment.

There is a charge whenever EMS personnel are called out to do a medical assessment, even if you are not transported to the hospital. This treatment “in the field” is generally not covered by insurance or by Medicare/Medicaid.

EMERGICON is a billing agency partnered with your EMS provider – think of us as the accounting & finance department. We handle the billing and payment process from beginning to end.

I still have questions.
If you have any questions or concerns, please call (972) 602-2060 or 1 (877) 602-2060 for immediate assistance. Se habla Español.

BLS son las siglas de Basic Life Support. ALS son las siglas de Advanced Life Support. Estos términos se aplican a su factura en función de las evaluaciones realizadas, las intervenciones realizadas y las herramientas utilizadas para estabilizar su condición durante su transporte en ambulancia.

Las tarifas de EMS se basan en una variedad de factores. Si bien el órgano rector del proveedor de EMS, ya sea un Concejo Municipal, una Junta de Distrito de Servicios de Emergencia, un Tribunal de Comisionados o una Junta de Directores, tiene la última palabra sobre qué tarifas se aprueban, factores como las comparaciones regionales, la demografía y el comportamiento de las compañías de seguros comerciales contribuyen al establecimiento de tarifas por un servicio de EMS.

La razón principal por la que el saldo de su factura no coincide con lo que se muestra en su Explicación de Beneficios (EOB) es porque la mayoría de los proveedores de EMS están fuera de la red para las principales compañías de seguros. Como proveedor fuera de la red, la compañía de seguros no cubrirá su factura de la misma manera que lo haría para un proveedor dentro de la red. Llame al (972) 602-2060 o al 1 (877) 602-2060 para discutir su situación específica. Estaremos encantados de guiarle a través de las diferencias.


Ciframos todos los correos electrónicos de los pacientes para proteger su privacidad médica.

Cuando reciba un correo electrónico cifrado de EMERGICON (y es posible que deba verificar su carpeta de SPAM), haga clic en el botón azul "ver correo electrónico cifrado".

Si este es el primer correo electrónico cifrado que ha recibido de EMERGICON, deberá ingresar su dirección de correo electrónico para registrarse. Una vez que haya hecho eso, recibirá un correo electrónico de bienvenida de ProofPoint, el servicio de cifrado. Si ya se ha registrado, podrá iniciar sesión directamente.

Una vez que haya iniciado sesión, haga clic en CONFIRMAR y se abrirá una página web. Haga clic en CONTINUAR y podrá ver el correo electrónico.

Para solicitar registros médicos, descargue, complete y envíe nuestro Formulario de solicitud de registros de pacientes.

  • Envíe la solicitud por fax (segura y directa) al 800-608-9457
  • Envíe la solicitud por correo a PO Box 180446, Dallas, TX 75218
  • Para enviar una solicitud por correo electrónico, necesitamos crear un canal de correo electrónico seguro y cifrado para recibir su formulario. Envíe un correo electrónico a con información general que necesita para solicitar registros, y recibirá un correo electrónico seguro de nosotros para usarlo en el proceso de solicitud. Por favor, no envíe el formulario de solicitud completo utilizando este correo electrónico.
  • Llame al 972-602-2060 1611 si necesita ayuda. Se habla Español.

Si usted es un abogado, envíe su solicitud a través de con el servicio EMS como Proveedor.

Las regulaciones de Medicare requieren la propia firma del beneficiario, excepto en ciertas situaciones.  Para que su reclamo sea presentado a Medicare, debemos tener su firma o la firma de un representante y la razón por la cual usted, como paciente, no puede firmar.  Si no se obtiene una firma como se requiere, usted podría ser responsable de todo el saldo.

Aceptamos todas las principales tarjetas de crédito / débito, cuentas de cheques / ahorros, así como cuentas de gastos HSA y Flex como pago.

Hay un cargo cada vez que se llama al personal de EMS para hacer una evaluación médica, incluso si no es transportado al hospital. Este tratamiento "en el campo" generalmente no está cubierto por el seguro o por Medicare/Medicaid.

EMERGICON es una agencia de facturación asociada con su proveedor de EMS: piense en nosotros como el departamento de contabilidad y finanzas. Nos encargamos del proceso de facturación y pago de principio a fin.

Todavía tengo preguntas.
Si tiene alguna pregunta o inquietud, llame al (972) 602-2060 o al 1 (877) 602-2060 para obtener asistencia inmediata. Se habla Español.

Patient Compliments

"I called your company this morning to pay a bill, and I wanted to let you know about what a pleasant experience I had. I spoke with Tammy and she was able to help me completely. She was so kind and warm, and I just wanted to let you know what a great job she is doing. So often people are just trying to take your payment and rush you off the phone. While she helped me expeditiously, she did so while making me feel like a person who mattered. Tammy is a wonderful, kind employee, and I just wanted to let you know of the positive impact she is making."

Patient working with EMERGICON

“I spoke with an agent at EMERGICON concerning 3 separate bills for my daughter. The billing and insurance was confusing but she went above and beyond to help figure it out with me. Not only was she efficient and skillful in her work but she was also personally encouraging and supportive. She gave me hope in the midst of my daughter's health struggles.”

Patient working with EMERGICON

"Amanda was willing to listen to me. She was understanding, patient, and kind. And that meant a lot to me. It meant a lot to me the way Amanda treated me and she has great customer service skills."

Patient working with EMERGICON

“I want to thank the EMTs on scene. One of them prayed with me while I was being taken care of and that helped me so much.” 

Patient served by Travis County Emergency Services District 2

“I really appreciated my EMTs. They saved my life that day and are great! I can’t wait to go to their next fish fry and say Thank You!” 

Patient served by Justin Volunteer Fire Department

“The EMTs were so calm, professional and courteous. They kept us calm on one of the hardest days of my family’s life. Thank you for everything.”

Wife of patient served by City of La Porte EMS

“The group of young men who came were very caring and there for me during an awkward and scary time.”

Patient served by Carrollton Fire Department

“The EMTs were my angels and they saved my life.” 

Patient served by Nacogdoches County Hospital District

“He [the EMT] went above and beyond. He told me that they would not leave me and stayed with me until the nurse was with me and was taking care of me. He was very gentle and kind, went out of his way to make me comfortable.” 

Patient served by Travis County ESD #2

“EMS saved my life and I appreciate all their work. As first responders, they are doing an excellent job! God Bless them.”

Patient served by City of Rowlett Fire Department

“They were great to me and the cleanest ambulance I’ve ever seen. The EMTs were awesome and couldn't have done anything better. They kept me calm.” 

Patient served by City of Atlanta EMS

“Thank you to the EMTs who saved my life. They were excellent.”

Patient served by Granbury/Hood County EMS

“The EMTs did an excellent job! They were wonderful.”

Patient served by Travis County ESD #2

“Thank you so much. The EMTs were just absolutely wonderful.”

Patient served by Georgetown Fire Department

“The EMTs were amazing. I appreciate everything they did for me.”

Patient served by Nacogdoches County Hospital District

“Thanks always and forever. They did a great job! Keep up the good work everybody!”

Patient served by Friendswood Volunteer Fire Department

“Thank you for the great service. God bless them for helping me that day.”

Patient served by Eagle Mountain Volunteer Fire Department

“I want to commend the EMTs that saved my life. They were hospitable and very concerned with what I was experiencing.” 

Patient served by the City of Watauga Fire Department

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