A crucial part of any business’s success is ensuring that clients are well cared for. At EMERGICON, the Client Services units handle this vital task. Comprising Client Development and Client Success, these teams collaborate to manage all customer interactions and assist with any inquiries or requests.
Through Client Development and its Account Managers, EMS providers have their first contact with the company. Each Account Manager embodies EMERGICON’s Texan Touch®, providing personalized and meticulous service. The team is responsible for building connections with prospective clients and strengthening relationships with current customers. They embrace our mission of supporting first responders and dedicating their best to accomplish it.
As the Client Development team works to assist our EMS partners, they offer valuable industry insights. Here are the top four insights from our Client Development team:
Top 4 Client Development Insights
- Customer Service: EMERGICON delivers robust communication to align all stakeholders, minimizing errors and maximizing efficiency. Account Managers routinely visit clients at their stations to fortify relationships, provide training, discuss pending subjects, and explore additional opportunities for assistance. EMERGICON ensures you are heard, needs are addressed, and actions are taken promptly.
- Collections: EMERGICON distinguishes itself by prioritizing quality over quantity. We maintain high standards in billing processes, and subsequently collections for our clients. We understand the unique needs of each client and deliver tailored solutions that maximize their ROI on choosing EMERGICON. Combining the net increase in collections we bring to a client, and the reduction in errors and faster reimbursement that our 98%+ Clean Claims Rate provides, can lead to significant savings for EMS providers in the long run. EMERGICON does not cut corners that often lead to costly mistakes.
- Compliance: Our core purpose is to serve first responders, ensuring they can focus on saving lives while the financial and compliance aspects are managed. This value-driven focus underscores every aspect of EMERGICON’s operations. We prioritize the needs of EMS providers over profit, emphasizing service above earnings.
- Continuous Education: Staying ahead in the EMS industry requires continuous education. Our annual conference, Education By The Sea, presented with Port Aransas EMS, demonstrates our commitment to providing EMS professionals with the latest information and best practices.
For more information about EMERGICON’s services, contact our EMS & Client Hotline: 866-839-3671 | support@emergicon.com.