In order to give you a better understanding of our company, we have added this section, EMERGICON Reviews and Testimonials, so you can read what our clients have to say about us. If you are a customer of EMERGICON and would like to submit a review to be posted on this page, please complete the form on the contact us page.
EMERGICON REVIEWS & TESTIMONIALS
Before EMERGICON…no joke… we were three months from shutting our doors on our EMS. To put this in EMS terms, we went from a capillary bleed to an arterial spurt. We were hemorrhaging.
Since we’ve changed to EMERGICON, we’ve seen a 20% increase in our patient revenue and we’ve also seen an increase in our patient satisfaction surveys. Those have gone from below benchmark at about 82-83% up to over 90%, so one of our highest scores.
EMERGICON has definitely helped us provide a better service to our citizens, both by increasing patient revenue so they can have better equipment, also allowing us to lower tax subsidy, but then increasing our client satisfaction scores knowing that we’re providing good customer service to our citizens from dispatch all the way through billing.
When I choose to enter into an agreement with someone I look for things like morals, integrity, and honesty. I can tell you without a doubt, EMERGICON has exceeded my expectations in every one of those categories. I’m very proud to be a partner with them in healthcare.
Anything I needed they were able to get me in a hurry — they were constantly checking. I heard from them before Harvey saying we’ll be praying for you, things like that. Again, that’s where relationship goes a long way and you get that with EMERGICON.
EMERGICON gave us a very, very good overview of where we were, where we could be, and how to get there. We felt very comfortable going with them after that proposal that not only could they take us from where we were to where we wanted to be but they could do it effectively and seamlessly.
EMERGICON exemplifies exceptional customer service. Not just to me… but to the customer who’s actually got a question about a bill or an invoice or a statement. It’s extremely important to them to be able to talk to someone.
EMERGICON is very easy to work with. They are always a phone call away and they make billing easy for us and for our patients.
Since we’ve started working with EMERGICON we’ve seen our cash revenue increase by almost 30%. Every claim is handled by a human being and not just a computer, which gives us much better results.
In this economy, Emergicon is making a significant increase to our bottom line. They bring stability, credibility and unmatched expertise, providing careful and thorough review of every ambulance claim.
Since we started with EMERGICON our revenue has dramatically increased. We’re able to serve our citizens better with EMERGICON’s help.
Our hospital-based EMS service selected EMERGICON as a result of an endeavor to outsource our billing to someone who specializes in the intricacies of EMS billing. The personal interaction and commitment exhibited by Emergicon has been the key to realizing this was a good decision. They made a careful study of our previous in-house billing system, analyzed our existing fee schedule to ensure we were within acceptable industry standards, offered guidance on key reporting issues to facilitate improved collections, did all the legwork and guided us through the necessary steps for our Medicare Part B approval. I refer to “EMERGICON” as an entity, but it is more in line with a group of actual people from the CEO down. Every interaction is with an actual person who is very knowledgeable, eager to help, courteous, friendly and very timely in all responses and requests. My job is made easier with this partnership and I truly appreciate each of their team members.
Cooke County EMS transitioned to EMERGICON in November 2014. We have had previous experiences with other billing providers. It has been our experience that Emergicon has been doing an outstanding job for Cooke County. We have noticed a significant decrease in appeals, and the appeals we do receive are taken care of immediately. They bill the “right way the first time.” The entire staff that we work with are friendly, professional and all of our questions are answered quickly and accurately. They also have great follow-up skills. We have noticed a steady increase in our collections without the headaches we had with other billing providers.