Ambulance and EMS Billing Services Serving San Antonio, Texas
EMERGICON’s Ambulance and EMS Billing Services are available throughout Southwest Texas, including San Antonio and surrounding areas including New Braunfels, San Marcos, Seguin, and Kerrville. We're honored to serve EMS departments in Comal County, Leon Valley, and Bexar County ESDs 2 and 7, and others in this area.
San Antonio EMS Billing Services
One of the primary goals of EMERGICON is to increase reimbursements for ambulance or EMS services in your municipality or for your company. That is exactly what we have done for every single one of our Texas clients, and we can do the same for you.
Our hands-on approach, rigorous quality control system, and extensive follow-up processes are the keys to increasing your reimbursements.
Diane Powell, District Administrator for the Sabine County Hospital District states in the following video, that by using EMERGICON’s ambulance billing services, their collection rates are 5 to 10% above other agencies in their area.
Diane goes on to explain how EMERGICON helped her district not only increase collections, but also helped coordinate the implementation of their entire EMS billing system.
Here’s how Diane described working with EMERGICON:
“In July 2015, our district took over the ambulance service for our county. And EMERGICON stepped in and helped us. I had interviewed three or four other candidates, qualified candidates, but EMERGICON has been great. Our collection rate’s up. If we ever have questions or concerns, they’re easy to contact. Our collection rate on average is 5% to 10% above other agencies in our area. EMERGICON is very easy to talk to. We can talk to them, our clients can talk to them, our patients can talk to them, at any moment. They’re easy to reach out to if there’s a problem, or if someone just has a question.
Christopher Turner’s the president. He answered any questions we had, and we had a lot of questions. I was new to the business, so I didn’t know a lot of things. So Christopher was right there. EMERGICON is a phone call away. We can call, let them know, “Okay, this is what is happening. This patient is really upset, or this patient is really confused.” And within, I would say 12 hours, they have a phone call back. Everything’s been resolved, or we’re still working on the issue. So EMERGICON is great with that. EMERGICON is easy to work with. They make billing easy. They make it easy for us. They make it easy for our patients.”
Growth in the San Antonio Area
San Antonio recently came in at number one on the US Census Bureau’s list of The 15 Cities with the Largest Numeric Increase in Population, and New Braunfels came in at number nine (as well as it garnered the number five spot on the list of The 15 Fastest-Growing Large Cities). San Antonio is currently ranked the 7th largest city in the United States and could overtake Philadelphia for the number six spot in the not-so-distant future. As San Antonio and nearby areas have continued to grow and prosper, EMERGICON is growing right along with them. Our goal is to be the number one ambulance and EMS billing service throughout the San Antonio metropolitan area and beyond.
Meet Christopher Turner, President & CEO of EMERGICON
Christopher Turner founded EMERGICON, LLC in 2006 and has built the company into what it is today by surrounding himself with the best-of-the-best in the EMS billing industry.
Christopher is a graduate of Texas State University with a Masters in Healthcare Administration. He has more than 25 years of experience in healthcare financial management with a specialty in pre-hospital emergency management.
Christopher has assembled a team of ambulance billing experts with an unmatched depth of experience and expertise in the healthcare industry. Their passion along with a dedication to compliance, collections, and customer service has propelled EMERGICON into one of the fastest-growing EMS billing services in the industry.
At EMERGICON, we follow a proprietary, 3-step quality assurance and improvement plan that has proven successful for every single one of our clients. Our plan focuses on key elements and cross referencing to ensure accuracy. We also employ a Continuous Quality Improvement (CQI) process for billing which helps make sure that our personnel stay constantly up-to-date on the latest industry policies and procedures. This process enables us to provide your department with meaningful feedback to help you stay in compliance and better manage litigation risk.
One of the unique services offered by EMERGICON, unlike most in the industry, is our Claims Recovery Services. We conduct a detailed audit of your accounts receivable history and search for ambulance and/or EMS bills that are unpaid as well as items that were overlooked or incorrectly billed, but that are still lawfully recoverable from Medicare, Medicaid, insurance companies, or patients.
We have had many new clients use our Claims Recovery Services as a means of “getting to know us,” before signing a longer-term contract. It’s a great way for us to prove our worth and demonstrate our skill at recovering funds that may have been deemed uncollectible.
At EMERGICON, we understand that your patients required your services due to traumatic events, and we strive not to add additional stress in our collection efforts. With compassion and professionalism, we work with your patients to come up with mutually beneficial payment solutions. We firmly believe that the responsible party for pre-hospital services should pay for those services, whether it is Medicare, Medicaid, insurance companies, or the patient. Ambulance and EMS services should rarely be written off.
EMERGICON is a bonded collection agency. While we always prefer to work with your patients to come up with a viable payment solution, there are those who refuse to cooperate on occasion. In such cases, we are fully prepared to use legal and credit bureau actions necessary to resolve the debt.
Debt collection is no easy task, so why not let the professionals at EMERGICON lift that burden from your shoulders?
Many municipalities now bill for services rendered by their fire departments. These services may include motor vehicle incident cleanup, structure fire suppression, vehicle fire suppression, hazardous material incidents, rescue and other related services.
EMERGICON also specializes in fire department billing services. Similar to our ambulance billing services, we can help you along the process from start to finish. We can help with the setup, training, and implementation of your billing system to ensure that the responsible party pays for your services.
EMERGICON Customer Service Department for San Antonio & Surrounding Areas
We take pride in our best-in-class customer service department. Our team receives ongoing training to continuously improve the quality of collection services, stay current on compliance regulations, and maintain expertise in Medicare and Medicaid programs.
At EMERGICON, our customer service department is tailor-made to fit the demographics of South Texas. We are staffed with bilingual professionals who are fluent in English and Spanish so that we can communicate effectively with the bulk of the population in the San Antonio area and provide your patients the best possible service.
At EMERGICON, we believe in getting it right the first time and don’t take shortcuts in doing so. This mindset saves you money, increases your collection rates, minimizes your exposure to litigation, and reduces patient complaints.
Contact EMERGICON today and let’s work together to solve your ambulance and EMS billing challenges.