Emergicon, LLC, based in Dallas, Texas, was formed in 2006 to fill a need in the ambulance billing services industry by providing a better solution for processing ambulance claims. In addition to using state-of-the-art ambulance billing software by ESO Solutions, Emergicon prides itself on providing clients with a team of experts dedicated to compliance, collections and customer service.
Emergicon founder and CEO Christopher Turner and his leadership team bring more than 50 years of executive expertise in the healthcare industry to offer effective processes that consistently result in prompt reimbursement for EMS providers.
Emergicon has a large, growing, dedicated team of professionals that receives continuous training to maintain and improve quality, accuracy, and best-in-class customer service. We employ qualified support staff to offer dependable, skilled, responsive customer service while maintaining affordability for our clients.
If we can’t answer your call, we return every call immediately or on the next business day.
Christopher Turner, President and CEO
Christopher Turner is a Texas native with a Master’s of Healthcare Administration from Texas State University. Christopher has two decades of experience as a healthcare management executive and is an active member of emergency medicine organizations across Texas including the North Central Texas Trauma Regional Advisory Council and Texas Ambulance Association, where he sits on the Reimbursement and By-laws subcommittees.
In 2006, he started Emergicon, LLC. Under Christopher’s leadership, every Emergicon client has increased revenues, reduced complaints, and maintained or re-established legal compliance.
Linda Ford, Executive Consultant
Ms. Ford is a Texas native with more than 30 years of experience in healthcare billing and collection, spending nearly all of that time as a manager. She helps clients get out of the red and into the black while maintaining or establishing legal compliance. As an expert at finding hidden money, she discovers revenue sources that are often ignored, overlooked and uncollected. Ms. Ford pays close attention to the most mundane, tedious, minute details and ensures her staff does as well. As a manager, she has the unique ability to identify an employee’s talents and build upon them to reinforce job satisfaction and increase clients’ returns.
Ms. Ford’s decades of experience include ambulance billing, physician billing and documentation training. In the past, she has been the Billing Manager for a prominent air ambulance provider and the Business Manager for a popular doctor’s office.
Ms. Ford is often the main point of contact for Emergicon clients, which results in consistent customer satisfaction. She is responsible for ensuring Emergicon staff is well-trained in billing, collections and coding. Linda is well-known within the EMS billing industry as intelligent, friendly, organized and effective.
Robin Smith, CAC, Director of Quality Assurance and Quality Improvement
Ms. Smith, a Texas native from the Dallas area, ensures Emergicon and its clients are compliant with all state and federal laws and regulations, which are known to change regularly. Ms. Smith trains paramedics how to maintain compliance on patient care reports, allowing Emergicon to accurately determine the correct payer, whether it is an insurance company, government entity or patient. She puts a heavy emphasis on improving Emergicon’s quality for its ambulance billing services, claims recovery services, collection services, as well as documentation training and risk management.
Quality Improvement was added to her job title because Ms. Smith is always finding ways to improve efficiency and accuracy in Emergicon’s processes.
Ms. Smith is certified as an ambulance coder by the National Association of Ambulance Coders and attends the Page, Wolfberg & Wirth abc3 Conference. She also administers documentation training for paramedics and EMTs.
Brandy Dancer is a Texas native with nearly two decades of experience in the medical profession, spending most of that time as a manager for private practices and hospitals. This experience helps her quickly identify errors, incompletions, and inconsistencies on reimbursement claims.
Ms. Dancer oversees outgoing reimbursement requests at Emergicon. After manual and computer analysis by her staff, Ms. Dancer reviews every billing claim before it is submitted to insurance providers, government agencies or patients. She trains her staff to flag coding errors and inconsistencies that can prevent claims from being paid in a timely manner. With Ms. Dancer’s leadership, her team of professional billing specialists takes pride in accuracy and dependability while avoiding reimbursement denials.
Brandy is an integral part of Emergicon’s efforts to meet and exceed HIPAA standards, assuring patient data remains private and secure.
John Norsworthy, Director of Information Technology
John Norsworthy has over 30 years of experience in the Information Technology and Voice/Data Communications fields. John has worked with firms such as Microsoft, EDS, and Triad Data, and has held senior IT management positions while working with TIG Insurance, CTG, and DCRI. He also has served honorably in the U.S. Army as a Data Communications Specialist.
Mr. Norsworthy oversees all aspects of Emergicon’s Information Technology as well as all voice and data Communications. He also lends his depth of experience and management skills to the Emergicon Leadership Team.
Becky Baugh is a Texas native with twenty years’ experience in the medical billing and collections field.
Becky’s responsibilities at Emergicon entail assisting in the oversight of several departments within the QA/QI Department including; Payment Posting, Accounts Receivable, Claim Denials, Customer Relations, Claims Recovery and Collections.
In addition she assists in audits, departmental time management, goal setting and customer resolutions. It is Becky’s twenty years of experience in the Medical Billing and Collections field that has given her the experience and resources to manage this role effectively.
Quality Assurance and Quality Improvement is a key difference in Emergicon’s process, therefore it is a top priority for Becky.
Tammy Bingham is a Texas native who has over two decades of experience with workers compensation billing and investigations, medical billing, payer research, payment posting and claim denials. These past experiences helped Tammy become an integral part the multi-faceted diversity that Emergicon defines for EMS Billing every day.
Mrs. Bingham is responsible for assisting in the oversight of several departments within the QA/QI Department including; Payment Posting, Accounts Receivable, Claim Denials, Customer Relations, Claims Recovery and Collections.
Tammy’s twenty-two years of experience in the medical billing field has enabled her to lead her team effectively.
Tiffany began as a Certified Nursing Assistant in 2009, then began her transition into the medial billing and coding by becoming a Certified Professional Coder through AAPC while simultaneously earning her Associates Degree in Medical Billing and Coding. She is currently pursuing a Bachelor’s of Science in Business Management while taking dual credit courses in pursuance of her MBA.
Tiffany is responsible for Claims auditing, Medicare claim management as well as Clearing house feedback on claims. Tiffany embraces a “bigger picture” outlook while striving to lead the billing department. Tiffany considers every aspect of our client’s needs and makes every effort to make them her top priority.